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Instructional Strategy
| Curriculum & High-Level Design << View >> Seagate Technology Client Web Site Cupertino, CA 
| Following my thorough training needs analysis, I defined an employee customer focus program, as well as formulated a high-level design for 4 WBTs and 1 ILT 1/2-day workshop, and several job aids. This program will eventually be rollout out to approximately 21,000 employees.
Seagate is a leading global technology organization and has approximately 58,000 employees. It offers storage devices and solutions to the consumer and business markets. It was instrumental in creating the hard disc manufacturing sector and maintains a substantial R&D effort, as well as worldwide manufacturing and engineering facilities. | ||
| Software Implementation — Curriculum Design << View >> Millennium Pharmaceuticals Client Web Site Boston, MA 
| Millennium was implementing a new records-tracking system across several departments at one site. I conducted the needs assessment, and as part of the engagement, created the design concept for the training and performance support solution.
Millennium is a Takeda Oncology Company focusing on improving cancer treatment. | ||
| Ambulatory Care Clinic — Training Recommendations << View >> Nemours Foundation - A.I. duPont Hospital for Children Client Web Site Wilmington, DE 
| These recommendations were based on the performance analysis that was performed as part of the customer service improvement project. Training recommendations provide an overarching process for all staff and a variety of instructional and performance support avenues.
The Ambulatory Care Clinic serves approximately 1,200 families daily with about 220 associates. It is housed within the A.I. duPont Hospital for Children in Wilmington, Delaware and offers a variety of pediatric sub-specialties. | ||
| Ambulatory Care Clinic — Service Recovery Curriculum Map << View >> Nemours Foundation - A.I. duPont Hospital for Children Client Web Site Wilmington, DE
| One of the most critical gaps in the Ambulatory Care Clinic was service recovery for dissatisfied families. The curriculum map was developed after extensive research and also includes instructional objectives.
The Ambulatory Care Clinic serves approximately 1,200 families daily with about 220 associates. It is housed within the A.I. duPont Hospital for Children in Wilmington, Delaware and offers a variety of pediatric sub-specialties. | ||
| Respiratory Therapy — Bronchoscope Training Storyboard and Script << View >> Nemours Foundation - A.I. duPont Hospital for Children Client Web Site Wilmington, DE
| Being proficient in bronchoscope preparation is critical. It was discovered that some associates were unable to locate and setup bronchoscopes located in several areas of the hospital. The storyboard and script helped ensure an effective and appropriate online course.
Respiratory Therapy serves every area of the hospital. Therapists are especially needed in the ED, NICU, and PICU. | ||
| ATLAS
Training — Design Plan << Document >> << Training Team Briefing >> American Red Cross - Headquarters Client Web Site Washington, DC  | The
instructional strategy proposed here covers
macro and micro instructional activities, from
the overall course process to the class, to
the lesson. In addition, the document presents
general instructional guidelines and CBT considerations.
The American Red Cross delivers enterprise software training to over 850 national chapters embracing thousands of individuals and several systems. The client wished to make the current approach more effective and adaptive to the needs of users, as well as the rapidly changing enterprise applications. | ||
| Cancer
Information Specialist — Training Process
Plan << View >> American Cancer Society - South Atlantic Division Client Web Site Baltimore, MD  | Recognizing
the value of traditional and new media training
modes, this plan proposes a comprehensive process
to closely integrate with the performance environment.
Learners engage in training individually, in
groups, and online. The system utilizes self-directed,
peer, and instructor-led training with active
practice and application.
The organization was merging with another division and wanted to ensure "state-of-the-art" mission delivery. The new south atlantic division serves GA, SC, NC, WV, DC, MD, and DE. | ||
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